JUNE 2025 - PRESENT
Student Analyst, Office of Information Technology · The University of Texas at Dallas
Provided frontline technical support by diagnosing and resolving user issues related to hardware, software, and network systems. Delivered clear and professional customer service while managing support tickets and collaborating with IT teams to ensure timely and effective solutions. Maintained thorough documentation to improve support processes and user experience.
MAY 2025 - AUGUST 2025
Associate, Stocking · Walmart
Provided customer service by assisting with purchases, locating products, and answering inquiries; maintained organized shelves, operated registers and self-checkouts accurately, and supported team operations during peak hours.
MAY 2023 - MAY 2025
Associate, Fountain · Andy's Frozen Custard
Prepared and served high-quality frozen custard in a fast-paced, customer-focused environment, maintained cleanliness to meet health standards, handled orders and special requests with care, and collaborated with team members to ensure speed, quality, and a positive customer experience.